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Jenny and Charlie's recent visit to nH Hotel in Cologne Germany

after recommending them for years

nH hotels have had our vigorous recommendation until our last stay in Cologne Germany, December 7-13, 2025. We will no longer risk using them.

On arrival they claimed they had upgraded our room, as regular customers who were there for a longer stay. If it was an upgrade, I hate to think of their "normal" room.

• No closet - just an open bar with hangers
• Only one drawer in the room…. None at the nightstands or desk, no dresser or chest of drawers.
• No racks or place to open suitcases … just line them up on the floor
• The desk chair was so cheap that it didn't roll unless you were sitting in it, to keep the wheels aligned.
• The nightstands were minimal - 16-inch discs with steel legs.

We carry our own nightlight, but the room power went off every few hours. Just pull your keycard out of the slot by the door and reinsert it, and the power comes back on. Luckily there was a streetlight outside our room so we could leave the drapes open for some light. Pop the card then our nightlight worked in the bathroom. (We reported the problem a couple times, but it continued.)

The TV remote control was in German, with no translation card as in most hotels. We have traveled enough that we figured out the controls. However, if you pushed channel guide, the TV and remote both froze (you could not even turn the TV off). The desk clerk pulled the TV away from the wall and temporarily pulled the plug to restart. Luckily, we watched how, since we had to do it repeatedly.

Since we could not use the channel guide on the TV, the desk clerk suggested we press channel up until we found what we wanted to watch. As I recall it was 64 clicks to reach the English language stations. We had to start over each time we used the TV (it didn't remember where we were).

On check-in, they announced that the room would be serviced every 4 days.

• After 4 days with no service, we asked them to replace all the towels and empty the overflowing trash. We got towels but only one of two trash cans were emptied.
• The instant coffee in the room was good, but only one day's worth. We had to request more coffee, creamer, and sweetener at the desk each day. When the desk ran out we had to go to the bar which was not prepared to efficiently handle our request.
• The usual sign was in the bathroom … "If you want fresh towels put the used towel on the floor." I am glad we didn't do that, since they would not have been found.

The food available in the lobby was managed by a third party. Okay, overpriced as expected, but the "German National Can Deposit" of 0.25 was charged as 0.40 with no refund on the "deposit." Just another irritation.

Occasionally nH includes a nice breakfast with the room, but it is pretty expensive as an option. This time, the café at the Chocolate Museum/Factory across the street had a great breakfast for 1/3 the cost. Another nH hotel in Vienna was across the street from McDonalds.

Having read this review, two friends have contacted us with sumilar recent experiences at nH hotels.

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